Returns & Refunds
Returns Process
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.
To start a return, you can contact us at shop@menshatshop.co.uk. If your return is accepted, we’ll send you information on how and where to send your package. You will be responsible for the cost of the return postage charges.
You can always contact us for any return questions at shop@menshatshop.co.uk.
Returns Address
Pentney House Gifts Ltd
Unit 3
Maryland
Wells-next-the-Sea
Norfolk
NR23 1LY
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges & Refunds
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If your refund is not showing within 5 working days after your approval email please let us know.
